Lanner Electronics Canada
RMA & Documentation Intern · Toronto, Canada · September 2025
Turning past fixes into shared knowledge.
Investigated historical RMA email threads to find recurring issues and confirmed fixes, then turned that knowledge into internal wiki documentation.
Historical RMA email threads held issue details and confirmed fixes. Those findings needed to become reusable internal reference material.
Built a Python and local-LLM workflow to convert email files into structured Markdown, with guardrails for issue summaries and resolution steps.
Increased wiki documentation output from 4 to 20 entries per day.